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After Sales Services

Overview
Receive 
  • Return
  • Rejection or non-deliverable
  • Trade-in
  • Exchange
  • Notification of receipt
Inspection
  • Material inspection
  • Rule based qualification 
  • Functional and RF test
  • Content clearing
  • Re-flash
Sort
  • Parts harvesting
  • Sortation criteria varied by  product class
Disposition
  • Retum to vendor
  • Restock
  • Resale
  • Repair
  • Recycle
  • Dispostition to third party
Service Process
Incoming Quality Inspection

 

 

  • Incoming inspection validates the devices received against the inbound ASN or RMA
  • Devices beyond repair are filtered out
  • Devices out of warranty separated from in warranty repair
Tech Benches

 

  • Tech benches carry out unit level diagnostic and repair
  • OEM provides Service Manual and Technical Work Instruction
  • All Repair is tracked by device serial number
  • Components used for each repair tracked in repair record 
  • Repaired devices go through complete functional and RF test

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